Terms And Conditions

Last Updated: 1/21/2026

Welcome to Pramoz. These Terms and Conditions govern your use of our website, services, and marketplace platform. By accessing or using Pramoz, you agree to comply with and be bound by these terms. If you do not agree, please do not use the platform.

1. Definitions

“Platform” refers to the Pramoz website and services.

“User” refers to any visitor, customer, or seller using the platform.

“Customer” refers to users who purchase products.

“Seller” refers to individuals or businesses offering products for sale.

“Order” refers to any purchase made through the platform.

2. Acceptance of Terms

By using Pramoz, you confirm that:

  1. You are legally capable of entering into a binding agreement
  2. You will use the platform only for lawful purposes
  3. You agree to follow all policies and guidelines

We may update these Terms at any time. Continued use of the platform means you accept any changes.

3. Account Registration

To use certain features, you may need to create an account.

You agree to:

  1. Provide accurate and up-to-date information
  2. Keep your login credentials secure
  3. Accept responsibility for activities under your account

Pramoz reserves the right to suspend or terminate accounts suspected of fraud, abuse, or policy violations.

4. Marketplace Role

Pramoz operates as an online marketplace connecting buyers and sellers.

We:

  1. Do not manufacture products
  2. Do not guarantee product availability from sellers
  3. Facilitate transactions and payments between users

Responsibility for product accuracy, legality, and quality lies with the seller.

5. Orders & Payments

Order Confirmation

Orders are confirmed only after successful payment or confirmation of Cash on Delivery (COD).

Pricing

  1. Prices are listed in Bangladeshi Taka (BDT)
  2. Prices may change without prior notice
  3. Promotional discounts may have limited validity

Payment Methods

We may support:

  1. Cash on Delivery (COD)
  2. Mobile banking
  3. Online payment gateways
  4. Bank transfers

Pramoz reserves the right to cancel orders due to pricing errors or suspected fraud.

6. Shipping & Delivery

Delivery timelines are estimates and may vary depending on:

  1. Customer location
  2. Seller processing time
  3. Logistics partner availability
  4. Weather or unforeseen circumstances

Delays may occur during sale campaigns or national holidays.

Customers must provide accurate delivery information. Failed delivery attempts due to incorrect information may result in cancellation.

7. Returns & Refunds

Customers may request returns if:

  1. The product is damaged
  2. The wrong item is delivered
  3. The product significantly differs from the description

Return requests must be submitted within the specified return window.

Refunds may be issued via:

  1. Original payment method
  2. Store credit or wallet balance

Refund processing time may vary.

8. Seller Responsibilities

Sellers must:

  1. Provide accurate product descriptions and pricing
  2. Deliver authentic and legal products
  3. Ship orders within the promised timeframe
  4. Respect customer rights and marketplace policies

Pramoz reserves the right to suspend sellers who violate policies.

9. Prohibited Activities

Users must NOT:

  1. Use the platform for illegal activities
  2. Attempt fraud or payment abuse
  3. Post false or misleading information
  4. Interfere with platform security or functionality
  5. Use automated bots or scraping tools

Violation may result in account suspension or legal action.

10. Intellectual Property

All content on Pramoz including:

  1. Logo
  2. Branding
  3. Website design
  4. Text, graphics, and software

is the property of Pramoz and may not be copied or used without permission.

11. Privacy

Your personal information is handled according to our Privacy Policy.

By using the platform, you agree to the collection and use of data necessary to provide our services.

12. Limitation of Liability

Pramoz is not liable for:

  1. Indirect or consequential damages
  2. Seller misconduct or product defects
  3. Delivery delays caused by third parties
  4. Technical interruptions or system downtime

Use of the platform is at your own risk.

13. Indemnification

You agree to indemnify and hold Pramoz harmless from any claims, damages, or legal expenses resulting from your misuse of the platform or violation of these Terms.

14. Termination of Service

We may suspend or terminate access if:

  1. Terms are violated
  2. Fraud or abuse is suspected
  3. Required by law

Users may stop using the platform at any time.

15. Governing Law

These Terms are governed by the laws of Bangladesh.

Any disputes shall be resolved under the jurisdiction of Bangladeshi courts.

16. Changes to Terms

We may update these Terms periodically. Users are encouraged to review them regularly.

17. Contact Information

For questions regarding these Terms, contact:

Email: info@pramoz.com

Website: www.pramoz.com