Effective Date: August 9, 2026
Welcome to Pramoz Marketplace. These Terms & Conditions govern your access to and use of the Pramoz Marketplace website, services, and related features.
By accessing, browsing, registering on, or purchasing through Pramoz Marketplace, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our platform.
Pramoz Marketplace is an online marketplace that connects customers with independent sellers, brands, businesses, and service providers.
Products available on the platform may be listed and fulfilled by individual sellers. Pramoz provides the marketplace infrastructure and related services to facilitate product discovery, ordering, communication, payment, delivery coordination, and other marketplace activities.
To use Pramoz Marketplace, you must:
Pramoz reserves the right to suspend or terminate accounts that violate these Terms & Conditions.
Certain features may require you to create an account.
You are responsible for:
If you believe your account has been accessed without authorization, you should notify Pramoz immediately.
Pramoz may suspend or restrict an account if we reasonably believe it has been involved in fraudulent, abusive, suspicious, or unauthorized activity.
Pramoz Marketplace allows sellers to list products on the platform.
Product information may include:
Although we make reasonable efforts to maintain accurate information, product descriptions, images, specifications, prices, and availability may occasionally contain errors or may change.
The seller is primarily responsible for ensuring that the product information they provide is accurate.
Product prices displayed on Pramoz Marketplace are determined by the respective seller unless otherwise stated.
Prices may change at any time without prior notice.
Where applicable, delivery charges, applicable fees, discounts, promotional offers, or other charges may be added to the order total.
If a pricing or listing error occurs, Pramoz reserves the right to correct the error and, where necessary, cancel the affected order.
Placing an order through Pramoz Marketplace constitutes a request to purchase the selected product.
An order may be subject to confirmation by the seller and/or Pramoz.
Pramoz reserves the right to:
If an order is cancelled after payment has been received, the applicable refund will be processed according to our refund procedures.
Customers may be offered different payment methods depending on product, seller, location, and availability.
Payment methods may include:
Customers are responsible for providing accurate payment information where required.
Pramoz may use third-party payment service providers to process transactions.
For Cash on Delivery orders, customers agree to pay the applicable order amount and delivery charges, if any, upon receiving the order.
Customers are expected to accept genuine orders placed through their account.
Repeatedly placing orders and refusing delivery without a legitimate reason may result in account restrictions or suspension.
For certain orders, Pramoz may require a partial or advance payment before processing the order.
The remaining amount may be payable through Cash on Delivery or another payment method, depending on the order and seller.
The applicable payment requirements will be displayed or communicated during the ordering process.
Delivery may be handled by Pramoz, the seller, or third-party logistics and courier partners.
Estimated delivery times are provided for guidance and may vary because of:
Pramoz does not guarantee an exact delivery time unless explicitly stated.
Customers should provide a valid delivery address and contact information.
An order may be considered undeliverable if:
Additional delivery charges or restrictions may apply in certain situations.
Return and refund eligibility depends on the product, seller, product category, and applicable return policy.
A product may be eligible for return if it is:
Customers may be required to provide photographs, videos, order information, or other evidence to support a return or refund request.
Products may not be eligible for return where:
Refunds, where approved, may be processed through the applicable payment method or another method determined by Pramoz.
Sellers using Pramoz Marketplace are responsible for:
Sellers must not list counterfeit, stolen, illegal, prohibited, or otherwise unauthorized products.
Pramoz may remove listings, restrict sellers, hold transactions, or suspend seller accounts for violations.
Seller payouts are subject to applicable marketplace policies, order status, returns, refunds, cancellations, disputes, and other adjustments.
Pramoz may temporarily hold or delay a seller's payout where necessary to investigate:
Applicable marketplace fees, commissions, subscriptions, delivery charges, penalties, or other charges may be deducted before payout where applicable.
Users and sellers must not use Pramoz Marketplace to:
Pramoz may take appropriate action against accounts involved in prohibited activities.
Customers may be allowed to provide reviews and ratings based on their genuine experience.
Reviews must be honest, relevant, and lawful.
Users must not:
Pramoz reserves the right to remove content that violates these requirements.
Pramoz or participating sellers may offer promotional campaigns, discounts, coupons, vouchers, or other offers.
Promotional offers may have specific terms, eligibility requirements, validity periods, quantity limitations, or product restrictions.
Pramoz reserves the right to modify, suspend, or terminate a promotion where reasonably necessary.
Pramoz may operate affiliate, referral, or other promotional programs.
Participants must use their assigned links, codes, or promotional methods in accordance with the applicable program rules.
Fraudulent or abusive activities, including fake orders, self-referrals, automated manipulation, misleading advertising, or other prohibited methods may result in:
Additional affiliate or referral terms may apply.
All content and materials provided by Pramoz Marketplace, including but not limited to:
are protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, or commercially exploit Pramoz content without prior written authorization.
Seller-provided content remains subject to the rights and responsibilities agreed between the seller and Pramoz.
Pramoz may use third-party service providers for services such as:
The availability and performance of third-party services may be outside Pramoz's direct control.
Your use of Pramoz Marketplace may involve the collection and processing of information necessary to provide marketplace services.
Please review our Privacy Policy for information about how we collect, use, store, and protect user information.
Pramoz aims to keep the marketplace available and operational but does not guarantee uninterrupted or error-free access.
The platform may occasionally be unavailable because of:
Pramoz Marketplace operates as a platform connecting customers and sellers.
Where products are sold by independent sellers, the seller remains responsible for the product's quality, legality, authenticity, accuracy of information, and fulfillment obligations.
To the extent permitted by applicable law, Pramoz is not responsible for losses resulting from circumstances outside its reasonable control.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Pramoz may use technical and operational measures to identify and prevent fraudulent or suspicious activities.
These measures may include transaction monitoring, order verification, account review, device or activity analysis, and other reasonable security measures.
If suspicious activity is detected, Pramoz may cancel orders, restrict accounts, delay transactions, or take other appropriate action.
Pramoz may suspend, restrict, or terminate an account where there is reasonable evidence of:
Users may also stop using the platform at any time, subject to outstanding transactions or obligations.
Pramoz may update these Terms & Conditions from time to time to reflect changes in our services, policies, technology, or applicable requirements.
Updated terms will be published on this page with a revised effective date.
Continued use of Pramoz Marketplace after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Bangladesh.
Any dispute arising in connection with the use of Pramoz Marketplace shall be handled through the appropriate legal and dispute-resolution mechanisms available under applicable Bangladeshi law.
If you have questions, concerns, complaints, or requests regarding these Terms & Conditions, please contact Pramoz Marketplace through the official contact channels provided on our website.
Pramoz Marketplace
Website: pramoz.com
By accessing or using Pramoz Marketplace, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Thank you for choosing Pramoz Marketplace.
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