Privacy Policy

Effective Date: August 9, 2026

At Pramoz Marketplace, we respect your privacy and are committed to protecting the personal information you provide when using our website, marketplace, and related services.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it, and the choices available to you.

By accessing or using Pramoz Marketplace, you acknowledge and agree to the practices described in this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to information collected through:

1. Pramoz Marketplace website
2. Customer accounts
3. Seller/vendor accounts
4. Affiliate or referral accounts
5. Orders and transactions
6. Customer support communications
7. Promotional and marketing activities
8. Other services and features provided by Pramoz Marketplace

This policy may be updated from time to time as our services and technology evolve.

2. Information We Collect

Depending on how you use Pramoz Marketplace, we may collect different types of information.

2.1 Personal Information

When you register, place an order, become a seller, or use certain services, we may collect information such as:

1. Full name
2. Mobile number
3. Email address
4. Delivery address
5. Billing information
6. District, area, and other location information
7. Account login information
8. Business or shop information
9. Seller information
10. Affiliate information
11. Information you voluntarily provide to us

We only request information that is reasonably necessary for providing the relevant service.

3. Order & Transaction Information

When you place an order, we may collect and store information related to the transaction, including:

1. Order ID
2. Products ordered
3. Product quantities
4. Order value
5. Delivery address
6. Delivery instructions
7. Payment method
8. Transaction status
9. Delivery status
10. Return or refund information
11. Relevant communication relating to the order

This information is required to process, fulfill, track, and support your orders.

4. Seller Information

If you register as a seller/vendor, we may collect additional information necessary to operate your seller account, such as:

1. Shop/business name
2. Owner or authorized person's name
3. Mobile number
4. Email address
5. Business address
6. Pickup address
7. Product categories
8. Bank or payment information where applicable
9. Seller account information
10. Transaction and payout information
11. Other information required for marketplace operations

Seller information may be used to facilitate transactions and marketplace services.

5. Affiliate & Referral Information

If you participate in a Pramoz affiliate or referral program, we may collect information such as:

1. Name
2. Mobile number
3. Email address
4. Affiliate account information
5. Referral code
6. Affiliate links
7. Click and conversion information
8. Commission information
9. Withdrawal or payout information
10. Relevant activity and transaction data

This information is used to calculate commissions, track referrals, prevent fraud, and manage the affiliate program.

6. Device & Technical Information

When you access Pramoz Marketplace, certain technical information may automatically be collected.

This may include:

1. IP address
2. Browser type
3. Device type
4. Operating system
5. Approximate location derived from technical information
6. Pages visited
7. Referring pages
8. Session information
9. Date and time of access
10. Website interactions
11. Error and diagnostic information

This information helps us maintain security, improve performance, understand usage patterns, and troubleshoot technical problems.

7. Cookies & Similar Technologies

Pramoz Marketplace may use cookies and similar technologies.

Cookies may be used to:

1. Keep you signed in.
2. Maintain shopping cart information.
3. Remember preferences.
4. Improve website functionality.
5. Understand website usage.
6. Measure marketing performance.
7. Detect suspicious or fraudulent activity.
8. Provide relevant features and services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. How We Use Your Information

We may use collected information for legitimate business and operational purposes, including:

Providing Services

1. Creating and managing accounts.
2. Processing orders.
3. Facilitating payments.
4. Arranging deliveries.
5. Processing returns and refunds.
6. Providing customer support.
7. Managing seller accounts.
8. Managing affiliate programs.

Improving Pramoz

1. Improving website functionality.
2. Developing new features.
3. Understanding user behavior.
4. Improving product discovery.
5. Improving marketplace operations.
6. Monitoring website performance.

Security & Fraud Prevention

1. Detecting suspicious activity.
2. Preventing fraudulent transactions.
3. Protecting user accounts.
4. Preventing abuse of promotional campaigns.
5. Protecting the marketplace and its users.

Communication

We may use your contact information to send:

1. Order confirmations.
2. Delivery updates.
3. Payment notifications.
4. Account notifications.
5. Security alerts.
6. Customer-service communications.
7. Important service announcements.

Where required, promotional communications will be handled according to applicable law and available user preferences.

9. Marketing Communications

Pramoz may occasionally send promotional communications about:

1. Products
2. Offers
3. Discounts
4. Campaigns
5. New services
6. Marketplace updates

You may opt out of certain promotional communications where an opt-out mechanism is provided.

Please note that even if you opt out of promotional messages, we may still send essential transactional, security, or service-related communications.

10. Sharing Information With Sellers

When you purchase a product from a seller through Pramoz Marketplace, certain information may need to be shared with that seller to fulfill your order.

This may include information such as:

1. Customer name
2. Mobile number
3. Delivery address
4. Order details
5. Relevant delivery instructions

Sellers are expected to use customer information only for legitimate marketplace and order-related purposes and in accordance with applicable requirements.

11. Sharing Information With Service Providers

We may share necessary information with trusted third-party service providers that help us operate Pramoz Marketplace.

These may include providers involved in:

1. Payment processing
2. Courier and delivery services
3. SMS and OTP delivery
4. Email delivery
5. Cloud hosting
6. Website infrastructure
7. Analytics
8. Security
9. Customer support
10. Other technology services

We aim to share only the information reasonably necessary for the relevant service.

12. Payment Information

Payments may be processed through third-party payment providers.

Where applicable, payment information may be transmitted directly to the relevant payment service provider.

Pramoz may not store complete payment card information where payment processing is handled by a third-party provider.

Payment providers may have their own privacy policies and terms governing the processing of payment information.

13. Data Security

We take reasonable technical and organizational measures to protect personal information from:

1. Unauthorized access
2. Unauthorized disclosure
3. Loss
4. Misuse
5. Alteration
6. Destruction

Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, and other security practices.

However, no internet-based system can be guaranteed to be completely secure.

14. Data Retention

We may retain personal information for as long as reasonably necessary to:

1. Provide our services.
2. Maintain your account.
3. Complete transactions.
4. Process returns and refunds.
5. Resolve disputes.
6. Prevent fraud.
7. Meet legal or regulatory requirements.
8. Maintain business and financial records.
9. Protect our legal rights.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

15. Your Privacy Choices

Depending on the applicable service and law, you may have the ability to:

1. Access certain personal information.
2. Update inaccurate account information.
3. Request correction of information.
4. Manage certain communication preferences.
5. Request account deletion.
6. Ask questions about how your information is used.

Some information may need to be retained for legal, security, accounting, fraud-prevention, or legitimate business purposes.

16. Children's Privacy

Pramoz Marketplace is not intentionally designed to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

17. Third-Party Websites & Services

Pramoz Marketplace may contain links to third-party websites, services, payment providers, social platforms, or other external resources.

Pramoz is not responsible for the privacy practices of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

18. Business Transfers

If Pramoz Marketplace is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy and legal requirements.

19. Fraud Prevention & Security Monitoring

To protect our customers, sellers, affiliates, and marketplace, Pramoz may analyze certain account, device, transaction, order, and activity information for security and fraud-prevention purposes.

This may include identifying:

1. Suspicious orders
2. Abnormal account activity
3. Payment abuse
4. Promotional abuse
5. Fake accounts
6. Affiliate fraud
7. Repeated failed transactions
8. Other potentially harmful activity

Where necessary, we may restrict transactions, suspend accounts, or take other appropriate measures.

20. International Data Processing

Some technology or service providers used by Pramoz may process information through infrastructure located outside Bangladesh.

Where applicable, such processing will be carried out subject to appropriate contractual, technical, and legal safeguards.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

1. Changes to our services.
2. Changes in technology.
3. Changes in business operations.
4. Changes in legal or regulatory requirements.
5. Improvements to our privacy practices.

When we make material changes, we may update the effective date and provide additional notice where appropriate.

We encourage users to review this page periodically.

22. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us through our official contact channels.

Pramoz Marketplace

Website: pramoz.com

Your Privacy Matters

Pramoz Marketplace is committed to building a trusted digital marketplace.

We aim to use personal information responsibly, protect it through reasonable security measures, and use it primarily to provide, improve, and secure our services.

Thank you for trusting Pramoz Marketplace.

© Pramoz Marketplace. All Rights Reserved.